École Polytechnique Fédérale de Lausanne (2016- to date): Executive Master in Innovative Governance of Large Urban Systems
The University of Hong Kong (2011-2012): Master’s degree in E-commerce & Internet computing
Beijing University of Posts & Telecommunications (2005-2009)
Senior Consultant (2013/4-2016/12): IBM, Global Business Service, Creative & Strategy Design
Product Manager (2009/7-2011/5): China Mobile Communication Corporation, Group Customer Department
Specialized in business/customer requirement analysis, user-centric business process optimization and user experience design. With industry experiences of finance, banking, telecommunication, retail and government from the first tier companies in China.
Projects experience including smart park strategy design, smart retail banking branch innovation, mobile phone customer service experience design, internal enterprise employee innovation platform design, and membership loyalty strategy design for a fast moving consumer goods company, etc.
Currently focus on the smart city, ekistics, and user experience design.
Interested in observing the urban systems in the sense of individual;
Passionate about introducing the user-experience concept and applying the user-centric experience design methodology in urban settings.
Study the requirement of typical roles of urban participants by means of scenario analysis, in order to understand the essential needs of each rule in a consolidated aspect rather than which is isolated by functions.
Design city service solutions by leveraging the information and mobile technology
rationally, and optimize the complex urban systems in the consolidate and agile way. Also interested in the comparisons between western and eastern cities.